ITL #692 Capital travels: credibility doesn't

1 hour, 59 minutes ago

Record money is pouring into Latin America, but a brand's reputation must be earned market by market, and even the AI models won't take a brand's word for it. By Alasdair Townsend.



I was talking recently to the comms lead of a large European payments company, a business with a well-established name at home. She told me, bemused, that on her first trip to São Paulo not one journalist she met had heard of the brand, and more than one assumed it was a startup. It had been trading for over a decade but none of that, as it turned out, had made the crossing.

Her story is not an outlier; in fact it’s the norm, and it points to a shift that ought to be concerning more comms directors than it currently is. For international brands entering Latin America, market entry and reputation building are two very different challenges.

Amid changing geopolitical winds, the money, certainly, has arrived here. In the first quarter of 2026 alone, startups across Latin America raised just over a billion dollars, with late-stage funding up more than 150% from a year earlier. The names signing those cheques were the ones you would expect to see in San Francisco or Frankfurt: Andreessen Horowitz, Sequoia, Allianz etc. But the number that really stands out is a stranger one.

Across 2025 the region as a whole took in a record $4.1 billion investment, but it did so through fewer deals than in any year since 2017. Capital is now concentrating in a smaller group of businesses that can already show traction and real validation, rather than spreading itself across a hopeful crowd.

That figure really matters because it tells you what the market now rewards. When the investment money starts backing proof over promise, local audiences will not be far behind. Which brings us to the uncomfortable truth: capital can buy a brand entry to Latin America. It cannot buy local credibility or trust.

Credibility does not travel

Most of the international companies arriving now are not scrappy startups. They are established players: a payments giant at home, a health-tech platform with a decade behind it or a mobility brand that is a household name on another continent. They arrive, understandably, hoping that reputation will travel with them. It tends not to. A company can be a global leader and still be a stranger the moment it crosses a border.

Worse, it tends to arrive reciting the same three lines as everyone else. Something about "democratising access", being "built for the region", or "here for the long term". When everyone reaches for the same words, those words stop meaning very much, and audiences fall back on judging brands by what they actually do.

If we are honest, our own industry is part of the problem. "Global campaign, localised" is a far easier thing to sell than the slow, unglamorous work of earning trust one market at a time. But trust in this region is built place by place, in the local language, with local voices and on local terms. It does not arrive pre-packaged from a head office, and it is not transferable across borders simply because the logo is the same. Brands still come unstuck treating a region of some twenty countries as a single market, when what earns trust in one is rarely a template for the next. The Spanish spoken in Mexico City is not the Spanish of Buenos Aires, and the Portuguese of São Paulo is not the Portuguese of Recife. You cannot, in short, parachute in a reputation. It has to be earned, in each location, from people who owe you nothing.

What proof looks like

An international agritech company recently came to us wanting coverage in Brazil for a soil analysis technology. Understandably, they wanted us to lead with the technology. We didn't. Instead, we pulled together third-party data on yields, planted area and input costs and modelled what the technology could actually be worth to Brazilian agriculture, then broke that headline figure down state by state, so that a grower or an editor in Mato Grosso could see what it could mean for the farming economy of Mato Grosso rather than for "Latin America", and speak to local farmers about their experiences. In a country with no national newspaper, that meant we could generate headline news and genuine curiosity in the technology, region by region, as opposed to settling for a trade NIB like "company launches sensor".

It’s not always sexy, but in the end this is what proof-led communications and effective earned media looks like. A local story built on local evidence, illustrated by the numbers and voices the audience recognises as its own. It requires earned credibility, third-party validation, media the market genuinely trusts and reads (not just the trade press silo) and partnerships with institutions that already carry authority. It also means turning up at the events and in the conversations where reputations here are actually made. Reputation here rests on relationships more than anything, and a relationship is not something a head office can build for you.

Even the machines are asking locally

There is something else quietly reshaping all of this. More and more buyers no longer search for a brand. They put the question to ChatGPT, Gemini or Perplexity and largely trust the answer. What comes back is not a carefully worded positioning statement, but a synthesis of what everyone else says about you. The model really does not care how you describe yourself, it reports how you are described.

That runs deeper in Latin America than in most places, because these tools answer in Portuguese and Spanish, leaning on local sources as they do. A brand that lives primarily in English in a global newsroom can come out as barely visible, or simply wrong, in a Brazilian or Mexican answer. Reputation did not travel before, and it does not travel to the machines now. The upside, though, is real: you cannot buy your way to the top of an AI answer. You earn it, through real local proof and a consistent presence in the language people actually use. This is still early stage, too, so the brands doing that work now will shape how they are described for years. If you leave a gap, the model will fill it for you, and rarely as kindly as your own press office would.

The bottom line

The capital has arrived, and the political winds are pushing more of it towards markets that were, until recently, seen as peripheral. That was always going to be the easy part, and it is not where the contest will be decided.

The winners of the next few years will not be those brands with the deepest pockets or the glossiest global story. They will be the ones that can prove themselves, market by market, to audiences and now, machines that have learned to check. For those of us who do this for a living, that is not a threat. It might just be the most interesting brief we've had in years.


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The Author

Alasdair Townsend

Alasdair Townsend is founder and Managing Partner at Sherlock Communications, a PR and communications consultancy that helps international brands connect with Latin American audiences.

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