Thought Leadership Essays

Malaysia Airlines’ annus horribilis: crisis management lessons learnt

There are five key lessons to be learnt from the two terrible crises that hit Malaysia Airlines in 2014. By Jonathan Hemus.

Crisis management planning: why a new reality demands a fresh approach

Organisations must revisit five areas within their crisis planning to ensure they are well prepared to protect their reputation when threats arise. By Jonathan Hemus.

Personal Touch Still Key in a Crisis

Does online reputation management signal the end of the company spokesperson? Jonathan Hemus believes otherwise.

The Time to Act is Always Now

With product recalls rising at an alarming rate, it is now critical to take practical crisis management measures to protect the reputation of your organisation and its brands. By Jonathan Hemus.
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