ITL #405 Shaping the next space: moving leadership away from past styles1 year, 5 months ago
Public relations has a role to play in shaping the leadership models called for in these tricky ‘in-between’ times. By Catherine Arrow.
Space. We can do so much with it. Reshape it. Reinvent it. Explore it. Transform it.
At the end of 2020, we could look up and witness a once-in-a-lifetime meeting in space. The Great Conjunction of Jupiter and Saturn coincided with the December solstice and our solar system’s two greatest worlds were the closest they’ve been to each other in 400 years.
There’s a story about space that stole my heart as a child, The Magician’s Nephew by C.S. Lewis. Standing tall in its pages is The Wood Between the Worlds, a space that connected different worlds yet was not connected to them. The thresholds to each world in this multiverse were pools of water beneath the trees and the two main characters, Digory and Polly, find themselves in this wood, faced with a choice of worlds to explore to find a cure for Digory’s ailing mother.
In these early days of 2021, with the pandemic still raging, hope rising and falling in equal measures around the world, we too are in a space in between, approaching the threshold of a era with an, as yet, indiscernible start date. Like Digory and Polly, we are faced with a choice of worlds and the choice we make could move justice, equity and humanity backwards or forwards.
Deeper understanding required
The Wood Between the Worlds is a ‘liminal’ space, which anthropologists describe as a threshold between two fixed states in a rite of passage or, by architects, as two spaces connecting threshold and transition. It’s a word from an old world, with Latin roots, but aptly describes our current state. Caught between pre-COVID and post-COVID times, this space creates a new leadership imperative, one that demands deeper understanding and empathy from our leaders in order to create an equitable, transformed space for us to move towards together.
Over the past year, many hours have been spent online – itself a liminal space – discussing what’s now, what’s next and what shape it might take. Scenarios have been explored but still a clear vision of what’s possible, and what is equitable, is needed and that needs good leadership, good communication and good relationships.
As public relations professionals we too must understand this space if we are to help our leaders and society navigate onwards. Old models of leadership no longer fit our space-between-times so leadership styles must transition from the past to styles more suited to the unknown needs of our ultimate destination. We must interpret what this new space demands of us as leaders and the behaviours and actions necessary to help us adapt and ensure nobody is left behind.
Our purpose as public relations professionals is building and sustaining the relationships necessary to maintain a licence to operate. The relationship is at the heart of all we do with its components of trust, satisfaction, loyalty, commitment and mutuality, identified 20 years ago by academics Grunig and Hon. I add reputation to the mix because reputations can be the start or end point for any relationship. The relationship is supported by three other elements, communication, behaviour and understanding: think of the whole as an atom with the relationship the nucleus and the other elements in perpetual motion, essential for success.
Communications – oral, written, visual and experiential – are supported by behaviour, how we interact with our stakeholders, the actions that we take, our ethics and societal contribution along with understanding, the story that we develop, the knowledge we share.
Steering clear of illusion
In navigating this transitional space, human relationships must remain the central focus and we must advise our leaders against devolving to the tactical, creating the 'illusion that communication has taken place’. The tragic consequences that ensue when inadequate leadership is matched with poor communication have been thrown into sharp relief this year. We’ve also seen the benefits to society when leadership is itself led by compassion, empathy and service. When people’s health and well-being have been put before profit it has created unexpected and successful transformations yet such a leadership path would have met with criticism and distain in our pre-COVID world.
When Digory and Polly leap into their new world they encounter the Empress Jadis, a terrifying leader who shows them statues of former kings and queens of her world. The first rulers have gentle, kind faces but progressively, the leaders’ faces change, becoming increasingly terrible as they come to value the power they wield rather than the people they serve. All compassion and empathy has gone and only terror remains beneath a sick and dying sun.
Today, in our wood, we've moved from established forms of societal operation across the world towards something very different indeed. At this threshold, we have to decide which world we choose. We must recognise this transitional space and adjust the way we lead to accommodate the emotional, physical, and digital conjunctions people have to contend with as we move towards the next.
Hitting the change point
Transition has a time lag. Look to the turn of each century and you’ll discover a 15-to-20 year space, a wood between the world of years, a moment before transition truly begins. This year we've hit that change point head on.
The societal, political, economic and technological models that worked in the past won’t work in the future. Change is finite, and, although consistent, every change has a conclusion, while transformation never stops. Managers manage situations and keep things going but leaders guide people to the next phase, showing them hope and possibility. We must help people navigate ‘spaces within spaces’, the most obvious and difficult for many being online.
Physically and mentally the online environment changes the dynamic and authenticity of human communication and action. Reinterpreting the visual and oral communication tools we use online to something that transforms experiential communication and promotes the engagement and proximity we hope for as humans may well be a good starting point given it is our primary transitional tool in an age of isolation.
The new leadership imperative is the navigation of this space. Leading through uncertainty, communicating compassionately the possibility and vision of the next space, guiding the learning we need for tomorrow and evolving the skills we need. In this space where things are not as they were but not yet as they might be, we must be creative and brave.
It may need a leap of faith, a courageous step into the unknown but there is, out of tragedy, an opportunity to shape the next space – and shape it well.
Catherine Arrow, Executive Director of PR Knowledge Hub, is an international public relations consultant and educator. She is a Fellow and Life Member of the Public Relations Institute of New Zealand (PRINZ), a Fellow of the Chartered Institute of Public Relations (UK) and former Secretary of the Global Alliance for Public Relations and Communication Management.mail the author
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