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In this Issue

A Profession but Less Professionalized

Is the Brand Still King in the Middle East?

Communicating Through the Chaos

A Passion for the Arts

Starbucks Built on Greek Pillars

Pan-Asian Pointers

Just Connect The Dots

Crisis Planning in the Digital Age

CIVITAS Global – Story of a Cross-Border Merger

Multinational Vs. Agency Network

The Boat on the Nile

Death By Execution

A Dashboard To Help With Steering

A Sustained Focus on Sustainability

Managing The Opinion Factor

A Network of Insiders

The Swing from Advertising to PR

Czechs in the Fast Lane

Bridging the Divide in the Age of Access

A Very Un-British Election

Sweden’s Local Politicians Gain Public Respect

Pipes that Carry Messages

Pink Ribbon Casts a Big Shadow

Perceptions of PR in Bulgaria

Tech That’s Not 'Techie'

The Nordic Challenge

Celtic Tiger Roars

Championing Free Speech for the Good of Communities

The Eleven Commandments of PR

Internal Communications on Demand

Optimists Have a Better Story to Tell

Taking Care of a Food Safety Scare

Context is Everything

Rethinking Public Relations

Who Really Needs a Code of Ethics?

Truth About Smoking

Being prepared: Alaska Airlines 261

My Word is my Bond

Clear and Creative Communications Carry Companies Clear of Crisis

Gold Mining at Golden World Awards

A Rallying Cry for Disarmament

India’s Online Explosion

Cold Times for America’s Ethnic Media

Bridging the ‘Health Wealth’ Divide

Vibrant Rioja Targets New Audience

The Cost of the Cure

One Click Away from Damage or Success

Content and the Opportunity for PR

Making Sense of International PR

It’s Still Location, Location, Location – Only More So

The Elasticity of English

New Age Crisis Communications

Let’s End The Spin Cycle

Africa’s PR Makeover

Choosing and Using PR Agencies

Fairtrade Fortnight Whets Consumer Appetite for Ethical Trade

Trends in Public Relations in Central America

From Tip to Base of the Consulting Pyramid

Redundant But Too Good For The Scrapheap

Research That Grabs Headlines

European Auto Makers Turn to Public Affairs Teamwork

Evolutionary France

Measuring Sponsorships and Events

Pull Down the Ivory Towers

Fuelling Gazprom’s Warmer Image

The Rise of Reputation in Brazil

Swift Progress Across Eurasia and Eastern Europe

Personal Branding is a Passport to Success

PR Puts University Research on the Map

Reality Distorted by Photoshop and Bias

Water Divides The World

Rebuilding the License to Operate

The Kaleidoscope of Asia

Is Honesty an Absolute PR Value?

A New Paradigm for Crisis Communication

Special Relationship or Special Misunderstanding?

Rucks and Trucks

The True Scale of PR in Russia

Africa’s Plurality Presents Public Affairs Challenges

France’s Environmental Convention Brings Focus to Debate

Financial PR in Times of Crisis

Putting Creative Businesses on the International Map

A Seat at the Boardroom Table

The End of Informed Choice?

Reaching out to Gay Consumers

Surviving the Market Downturn

New Game, New Roles – and Now it’s Personal

The Importance of Style

Autonomy without Anarchy

Taming the Knee-Jerk

Kitchen Stages Digital Delicacies

Changing Client Demand in Germany

Uniting PR, Lobbying and the Web

President’s Perspective – PR in Interesting Times

President’s Letter

President’s Perspective – Global Reach, Regional Leadership

Letter from the President

My Year of Promoting Positive PR

Wooing Visitors to Wellington

A Clearer Grasp of Corporate Reputation

Lessons from the Chinese Blogosphere

Women In Charge on Health

President’s Perspective

The Value of Ideas

Insights Into Corporate China

Golden Rules of Global Media Relations

Shining a Light on Sight

Public Diplomacy Needs to Get Its Groove Back

IC Fails The Test

Voice Of The World

Artistry and Editorial

Creative Sparkle

Your Inner Brand

Massaging Messages Into Great Shape

The Leader as Hero

Gaining Respect Through Corporate Diplomacy

President’s Update

Our Common Bond

President’s Update

Competing with Everyone from Everywhere

Thanks for the Most Amazing Year!

Active and Honest Engagement Achieves e-Influence

Naked Truth About Animal Rights

Oxytrol Earns Golden Ruler

Israel’s Vibrant Life Sciences Sector

Get Paid to Save the World

Dealing with an ‘Alien’ Invader

Fighting Firebombs with Reason

Interaction at the Summit

Sorting Out the Best From the Rest

GM Accelerates Towards its Second Century

The Political Union of Arcelor Mittal

Hands On Volunteers

No Room for Negativity in the Boardroom

Tech Savvy Sweden’s Consumer High

The Time to Act is Always Now

Personal Touch Still Key in a Crisis

Working Through It

Trends in Public Affairs

Crisis Make or Break – The First 24 Hours

Emerging with Credibility Intact

Online Takes The Lion’s Share

Concerted Communications

Where The Truth Lies

Overcoming Inefficiency

Love without Borders

How to Sell Up Successfully

Trends For And From Results

Growing your Business Internationally

Developments in our Digital World

The 10 Most Common Business Mistakes

Highs and Lows at Heathrow
Terminal 5

What Makes an Agency a Premium Buy?

Rethinking Business for the New Decade

Online Newsroom Tips

Berlin’s Political Renaissance

Effective CSR in Developing Markets

Quo Vadis Turkish PR?

The Self-Correction Model in Public Relations

Poland’s Public Sector Turns to Public Relations

The ‘So-What’ of PR Measurement

CSR is Child's Play in Korea

Fresh Air, Dog Walks and Pub Lunches

Visible and Positive Despite Diminished Resources

Keeping Multinational Companies Relevant in China

The PR Value Argument

Money or Morality?

How Good PR Can Drive Sales

Pirelli's PR Power and Control

Newborn Baby Screening

LatAm’s New Media Reality

Harnessing Celebrity Power for a Good Cause

Golden Rules for Success in Japan

Toora Tests Revamped IPO Process

Michelangelo, Da Vinci and Communication Today

A Word on Word-of-Mouth

Branding Regions and Destinations

When Foreign Businesses Mismanage Crises in Korea

Recipe for Success in a Recession

Lessons from the Death of a Princess

Teaching Finns To Make A Fuss

Broadway Musical Hits Right Notes in China

Recession Creates PR Opportunities

Avoiding Embarrassment in Asia

After the Event

Addressing Asia’s Ascent

Mega-Cities or Mega-Losers?

Care To Boogie With Google?

News of Fiction and Pseudo Events

Viva Peru!

Good News About Kids

Annual Report 2.0

CR and Sustainability, Commit or Crunch?

Heavyweight PR Stunt Provides Fitness Lift

Roy Mitchell’s 40-Year Journey

The Road to ERMIS

Digging Deep For Employee Comms Gold

India's Geographical and Business Offering Challenges

Going Niche in Croatia

The Future of Human Resources and Public Relations

Reaching India’s Affluent 300 Million

The Rise of the Imperial Shareholder

Sporting Scandals Threaten Brands

Leadership Opportunities for Chief Communications Officers

Sprinting Away from Trouble

The Changing Landscape of African Media

Cisco Broadband Barometer Measures Take-up in Argentina

Making Sense of Digital Preferences

Turkey Heads Upwards

Five Goals for Public Relations in Barbados

Can Social Media Drive Green Content?

The Technical Transition

Public Trust In Brazil

Transnationals Opt for Latin American Hubs

Venezuelan Government’s Political Revolution Coerces Public Relations to be Strategic

Authentic Passion About Colombia

Performance Feeds on Commitment

Trust and Short-Termism

A Vision for Living the Brand

Professional But Never a Profession

Re-defining the Role of Public Private Partnerships

Search for a Crisis Solution

A Role in AIDS Prevention

The Real Economics of the Public Relations Profession

Dealing With a Terror Nightmare

Image Matters in Latin American Elections

Science and the Soundbite

Heavyweight Nigerian Businesses Gain International Respect

Cracking the China PR Market

Non-Stop PR at 37,000 Feet

Ukraine – Not for the Faint Hearted

Respect for Modesty Hinders Creativity

The Secret of Sir Martin’s Success

Seven Step Greening

Life in China’s Consumer Fast Lane

If it’s Social, it Connects

Shooting From the Hip in a Volcanic Land

B2B Brands That Clean Up

A Contrasting Perspective on Ukraine

What the Wealthy Want

The Caring Face of Pharmaceuticals in Croatia

Gulf PR Industry Booms

Bright Ideas Power PR at Toronto Hydro

Clean Communications for Clean-tech

Stars Still Sparkle in Recession

Getting Image Rights Right

Trust Me, The Citizen

Playing it Safe with Gambling

Raising the Profile of PR

Corporate Change Need Not Spell Disaster

Deutsche in Russia

Viva, Las Vegas!

Patriotism, Government Influence and Consumer Wariness

Dresdner Ball Street

Measuring Your Network

Sticking to Benchmarks for Better Control of Corporate PR

Top Team Performance

Switching on the Power of TV

Face Facts About the New Lotus

Celebrating 150 Years of Trans-National Education

A Brighter Light Shines on Big Business in India

As Regions Rise, India’s Map of Influence is Redrawn

Class Action Floodgates Open in Australia

The Art of Conversation

Building Trust in a Shrinking World

Resisting The Disease Mongering Jibes

The Pursuit of ABN AMRO

Winds of Change

Simplifying the Science of Sustainability

Middle Eastern Resilience

A Snapshot of Business School Marketing

Build A Coherent Internal Brand

Model PR in Estonia

What Employers Want Now

AppLabs Re-branding Elicits Applause

PR Takes Hold In Mexico's C-Suites

Asia Embraces CSR

Positive Prospects for Latin America

When Sustainability and Cost-Cutting Collide

Definitions of PR: Keeping it Honest

CSR: Not the Same in Lagos as London

The Story Behind Earth Hour

Luxottica's Visionary Growth

Kids’ Compelling Recovery Stories

PR Boosts Third Sector Results

Kit Launch is a Roaring Success

A Vote for Stability and Progress

Being Smarter About Media

IPRA President’s News

Truth and Belief

President's Perspective

From Bali and all points west to London

Emotional Connection (Woof!)

President's Retrospective

Surveying New Zealand’s Unique Media Landscape

How Social Marketing can Achieve Positive Change

Building and Protecting Brands Across Borders

Next Practices

Consumers Who Talk Back

Small is Big

PR Versus Corporate Communication

Search is Changing the PR Business

Keeping The City Faith

Multi-Minding Women are Co-Brand Managers

The Battle Against Negative Perceptions

Media Myths and Realities

Carbon, Cost and Consequences

Serving Coke to Dr Frankenstein

Measuring the Long Tail

Silver Archer Lights The Way

New Opportunities in the Arab World

Trim The Fat From Your Newsfeeds

The Countdown to COP15

Turning Good Relationships into Great Ones

Practical Lobbying Advice

Relationship-Building for Global Stakeholder Engagement

Global Echoes and Public Affairs

Parable of the Timid, the Uncertain and the Bold

Local Development Needs PR

Advertising the Dentsu Way

Connective Tissue for a ‘Glocal’ World

Communication Creates Value

Bulgaria's Challenging Entry Into the EU

CSR as Branded Content

Sustainable Business, Hot Stuff or Hot Air?

A Turning Point Reached

How to Make it in PR

A Prescription for Greater Healthcare Openness

PR Navigators Wanted!

The You, You And You Phenomenon

Opportunities and Threats in Belgium

Lenovo Blurs Borders By Blending East With West

Going Global... and Taking Employees With You

You say "Tomato"

Reputation — I’ll buy that

Pampers Grows by Helping China’s Parents

Misunderstood in South Africa

Passport to World Citizenry

The Communications Imperative for Japanese Business Expansion

The United States is a Foreign Country, too

Higher Standard, New Life

RSS Feeds on Typewriter Skeletons

Unethical…We’re Not Like That!

Build Your Career By Working Overseas

Heroes Happen Here

From Rolling Stone to Showtime

IPRA President’s Letter

“Russia’s ambition to be an economically and militarily strong player in a multi-polar world, straddling Eurasia from Europe to China and with a toehold in the Middle East, will have an ongoing and serious impact in global affairs.”

 
Bottom Back Print

Swift Progress Across Eurasia and Eastern Europe

Chris Dobson charts the huge changes that have occurred throughout Central and Eastern Europe in recent years and outlines some of the opportunities created.
   

Crafting communications campaigns in Europe’s fastest growing markets is in many ways a more complex challenge today than at any time since the sweeping regime changes that followed the events of 1989.

Fast-maturing business environments and the gradual institutionalising of new EU members’ relationships with Brussels sit side-by-side with seemingly ever-shifting political sands, populist politics and (in some countries) lingering accusations of nepotism, corruption and endemic bureaucracy inconsistent with an efficient market economy. 

Life is certainly never dull across a region rich in cultural and ethnic diversity. The successful PR professional here, as anywhere, is one who can combine international standards with local insight, relationships and execution.

The days of referring to Eastern Europe as the former Eastern or Communist Bloc are well behind us.  Cultural, economic, social and political differences across the region are profound – just as they are in Western Europe – and are widening as these countries emerge from the shadow cast by much of the 20th century.  Progress has been marked since the mid-1990s and development, or ‘catch-up’, continues apace.

Struggling to Meet Expectations

To the outside observer, this ‘catch-up’ might appear a linear and smooth process, fuelled by high levels of foreign direct investment (FDI) since the early ‘90s. A closer examination, though, reveals a set of countries that at times is struggling to cope with the level of expectations imposed by EU membership and constant international investment; witness the political impasse last year in the Czech Republic, the polarisation politics that is holding back Hungary and the at-times nationalist policies of the recently-deposed Polish government. 

Throw in Ukraine’s political merry-go-round, the Kosovo situation, and the recent deterioration of Russian relations with the UK and the EU, and one could be forgiven for reacting with disbelief to my conviction that in business is across the region is better than anywhere in Europe.

Doing business in Russia (Mmd’s largest market), for example, certainly brings its challenges. But most international investors are perfectly willing to deal with these challenges in order to reap the rewards offered in one of the world’s fastest-growing markets (GDP growth pushing 7%). 

Likewise, while the effortless growth rates enjoyed across the CEE markets in the 1990s may have dried up, these markets are now emerging into a new phase of steady development; a maturation process that (for example, in consumer markets) will bring greater brand loyalty, higher value purchases and therefore a need for a new ever-more targeted communications. 

Stabilising Effects

EU membership (whether actual or potential) has brought a stabilising effect to the region that has allowed investors to persist and succeed in spite of political issues such as those listed above, which in most markets are seen as necessary growing pains towards the holy grail of mature democracies.

Public affairs work in CEE is overwhelmingly driven (indirectly) by Brussels, in particular with transposition and enforcement of the “acquis communautaire”. Serious PR work, and particularly corporate mandates, I see having three current main drivers: domestic companies looking beyond their borders; global private equity firms entering the region; all major companies responding to the rise of activist movements and NGOs.

In South East Europe, we see a region covering Turkey and the non-EU states of former Yugoslavia, as well as Romania and Bulgaria which, while new members of the EU, are culturally, economically and practically unlike anything the EU has ever handled before – and in both cases, having to deal with crippling reputation problems not helped by the anti-immigration agendas of much of the Western European media. 

These countries also aspire to ‘catch up’ with the EU but in many ways the prospect of membership for those remaining outside is more distant now than ten years ago, with the Kosovo issue a major stumbling block for Serbia’s membership aspirations, as well as the ‘enlargement fatigue’ being felt in Brussels.

Demographic Advantages

In commercial terms, both Turkey and Romania (like Poland in CEE) have such strong demographic advantages that companies with global aspirations cannot afford to stay out of these crucial markets.  This influx of investment is driving a need for strategic communications support from market entry onwards, with the often unfamiliar political environments meaning that informed public affairs advisory services are particularly in strong demand.

Eurasia (also largely known as the Commonwealth of Independent States) is a region Mmd pushed into at the start of this century, being the first Western PR firm to open offices in places like Astana, the capital of Kazakhstan.  Russia is now a stable, robust economical and political power, of course, albeit one faced with the considerable challenge of diversifying its economy away from an over-reliance on the energy sector, but already with a fast-developing (and vast) consumer marketplace. 

Russia’s ambition to be an economically and militarily strong player in a multi-polar world, straddling Eurasia from Europe to China and with a toehold in the Middle East, will have an ongoing and serious impact in global affairs, while changes on the domestic front will open a world of opportunity for communications consultancies with local delivery: witness the surge of international investment into the finance & banking sectors, the cross-industry march into the Russian regions and the technology leapfrog that has seen new media and the blogosphere become such powerful tools across Russia’s vast territory and 11 time-zones.

The Path Towards Diversification

Other Eurasian countries are further behind in terms of political and commercial development, with most investment concentrated around core strategic industries driven by their natural resources: oil, gas, mining etc. But the path towards diversification is beginning everywhere in the region as political leaders look to flex their muscles and ensure investment deals are agreed (or re-drafted….) on terms that enable re-directing of finance into renewing infrastructure and public services.

The world East of Prague and Vienna and as far West as Central Asia, is therefore a vast and complex one, but one full of opportunity. When one stops to consider that it is only 16 years since the break-up of the Soviet Union, it is remarkable to witness the speed of progress on all fronts across these startling and wonderful countries, with enormous human and geographical resources. 

Mmd has been active across the region since 1992, advising many Fortune 500 companies in PR/PA services, and I can safely say that demand has never been greater for well-crafted communications consultancy that can deliver and respond to a real-time understanding of these maturing, complex markets.

The Author's Details

Chris Dobson, Chief Operating Officer, Mmd Corporate, Public Affairs & Public Relations Consultants.

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Top Back Print

 


“While the effortless growth rates enjoyed across the CEE markets in the 1990s may have dried up, these markets are now emerging into a new phase of steady development.”

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